Genie® is one of Australia’s most widely used desktop practice management systems for medical specialists. Whether you're running a single-specialty clinic or a busy multi-provider group, Genie offers robust tools tailored for specialists — from appointments and billing through to clinical records and custom reporting.
At GZD, we provide hands-on support to keep Genie running at its best, so your team can stay focused on what matters most — your patients.
System Deployment & Environment Setup
We assist with setting up Genie across your clinic’s infrastructure — including workstations, local servers, and secure remote access. We ensure everything’s configured for smooth day-to-day use and future scalability.
Ongoing Software Support & Maintenance
Our team provides end-to-end technical support — from assisting with add-ons and integrations to maintaining system stability during high-volume periods and resolving compatibility or performance issues as they arise.
Third-Party Integration & Connectivity
We help connect Genie with key integrations like pathology, radiology, and billing tools. If there’s a connectivity or interface issue, we get it sorted with minimal disruption.
Fast Issue Diagnosis & Fixes
Whether it’s a crash, error message, or performance slowdown, we jump in quickly to resolve issues and get your team back up and running with minimal downtime.
Secure Data Handling & Backup Solutions
We set up secure, automated backups and ensure your data storage meets industry and privacy standards. Genie runs on local infrastructure, so backup reliability is critical — and that’s where we come in.
